Shipping policy
Shipping Policy
We currently ship within the Netherlands only.
Processing Time
Orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
You will receive a confirmation email once your order has been shipped.
Delivery Time
Delivery within the Netherlands typically takes 1–3 business days after dispatch.
Delivery times are estimates and may vary depending on the carrier.
All orders are shipped via PostNL.
Shipping Costs
Shipping costs are calculated at checkout.
Any applicable shipping fees will be clearly displayed before completing your purchase.
If a free shipping threshold applies, this will be shown during checkout.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
Damaged or Incorrect Items
If your order arrives damaged, leaking, or incorrect, please contact us within 48 hours of delivery at:
zes.kitchenconcept@gmail.com
Please include your order number and photos of the issue.
We will arrange a replacement or refund where appropriate.
Incorrect Address
Please ensure that your shipping address is correct at checkout.
We are not responsible for orders shipped to an incorrect address provided by the customer.
Lost Packages
If your package appears to be lost in transit, please contact us. We will investigate with the carrier and provide an appropriate solution.
Zes Kitchen
Zes
Amsterdam, Netherlands
zes.kitchenconcept@gmail.com